Stayed in the top floor rooms which were really plesent and quiet.
Great service, great staff and centrally located
By K James. On 10-Jan-2011
I was really unhappy on staying in the sky hotel! it was a terrible experience! I went there by 11.30am, and the receptionist said we could only check in by 3pm! She explained that the check in time is 3o'clock and it is mentioned in the website. Her attitude was really bad and unhelpful. Her work load might be over as she said saturday was fully book. When I made the booking, I mentioned to check in by 11am-12pm as well. She did not help me to check whether we could stay in one room first. She asked us to go out but where should I go with my family when it was raining?
I returned by 1pm, and the other staff told me that the rooms are not available! I said my dad who got stroke and my baby is a epilepsy kid. I asked whether they can let us in to one room first (as I booked 2) my baby and the elder could settle down. he changed his mind, and checked the system again that there are two rooms available. I was really upset as the 1st receptionist did not ask or check any possibility to get a room by the time. they did not try their best.
After then we asked about parking. We were told that if they park the car $30 and we can get in and out anytime. I asked how about we park our car, there is $20 only.
When we went out for the dinner. we took our parking ticket to validate in the reception. we were told we have to pay $6. I was surprised that no one mentioned it when we asked for. Nevermind, we came here as we would like to try their so called "the biggest and the best breakfast in the town" advertised in the website.
On the second day morning, we went to the restaurant by 8am. I was very disppointed. Hot plate was ok but the fruits were terrible! I did not know how long had they been sitting there. I went to Hilton, Westin, Grand Skycity, City Life...in auckland. This was the worst buffet breakfast I have tried.
By 10am, my daughter had seizure as she was unable to take rest by the day before. She was over-tired. we checked out earlier. I was told to pay my son's buffet and the overnight parking. I paid by credit card. After then, I asked why I did not have the receipt for the room booking. She checked that we haven't paid. So i had to pay it again. Wasting my time.
The day after we went to the hospital as my daughter had 4 seizure!
For their arrangment and unprofessional services provided, they ruin my family holiday! I think their services can only rate at 2 stars or even worst.
By iris. On 28-Dec-2010
great stay on Sunday night on the way back home from the Taupo 1/2 Iron Man.
Wouldn't have been able to afford room at standard rates.
Enjoyed the Jazz on the deck & a good breakfast the next day.
By Bryan Taylor. On 20-Dec-2010
There was much confusion about parking - we were told several different things by different staff members. Eventually had it worked out though.
By C Brown. On 06-Dec-2010
Loved it, 1 of my booking was not put through but they fixed it up ASAP...Great Rooms & service...Will definitely be going back...
By Kim Nathan. On 22-Nov-2010
There was a bit of confusion between booking into the Sky City where we thought we were, as we were put into the Sky City Grand. Anyway, it was great accomodation. Room Service made us chicken sandwiches at mignight which was exactly what we felt like, and they were lovely, tasted home made which, in a large metro hotel, was very nice.
By Lynne Tutara. On 19-Nov-2010
we thoroughly enjoyed our stay at skycity the revamped rooms were fab a big improvement. will definitely encourage friends and family to use the shortrates website.
By jan hohapata-oke. On 08-Nov-2010
According to the online "blurb", I booked "sexiest room in the city" - totally refurbished with views. Yes we got the views from the top floor, but the room was not refurbished - it was exactly the same decor/furnishings as previous stays and was extremely tired. I booked a king bed - and we got 2 x king singles which was hardly a good start for "sexiest room in the city" and a long awaited special weekend away to celebrate a recent milestone in our lives!!. All in all, we were very disappointed and quite frankly felt ripped off.
By Jo Edwards. On 08-Oct-2010
Was very disapointed with the cleaning standard - as the dirty linen and towels from units where placed in bundles in the hallway for some period of time and when I walked past there was a towel covered in feces - certinally not what I would expect to see at the Skycity Hotel :(
By Janet Linn. On 16-Aug-2010
Enjoyed our night. Bed linen lovely. Kids had a blast. Was a bit disappointed with the 'Harbour View', we could only just see the harbour in the distance as several tall buildings were blocked view. However, kids enjoyed watching everything 'below'. Felt the accomodation was very reasonable and would love to stay again. Thanks.
By Charlene Campbell. On 17-Jul-2010
I really enjoyed this stay and would recommend it to anyone. the only slight was when paying the bill and the 10% deposit i had paid wasn't recognised and this is not the first time this has happened. Thouroghly enjoybale, well done, i will come again.
By Graeme Rowe. On 28-Jun-2010
Hotel services and staff were very good. However, the chinese meal we had in the Jade Dragon (formerly Ming ?) was really poor and dreadfully overpriced ! The outrageous bill was $128 for two people including two glasses of beer and no wine
By Arthur Bennell. On 24-Mar-2010
Very pleased with the whole process - making the reservation - greeted by very polite staff member, room nice and clean. Would use the service again.
By Linda Law. On 10-Mar-2010
It exceeded our expectations and the standard of service from staff was excellent.
By Kirsty Denyer. On 07-Feb-2010
no decent view from our room and no parking included in room rate.
nice room and very clean and comfortable. good service, and nice pool area, friendly staff.
By lesley grogin. On 17-Jan-2010
I was disappointed because when we arrived we were offered an upgrade to a re-furbished room with water views for an extra $20. The room was nice but I felt that for what we paid on booking we should have got the quality room anyway and as for the water views???
We could see very little water.
The service by staff was excellent and the meals very nice.
By vicki christian. On 02-Nov-2009
Staff were very obliging and pleasant mannered. A request for removing stale air (cigarette smell)from our room was very successful. Rooms were comfortable and spacious.
By Suzanne Smith. On 02-Nov-2009
The room.Breakfast and staff were excellent, but the evening meal in the Fortuna resturant could not be reccomended.The chicken was dry and half of the dishes were empty.(8pm dining)
By Laurie Bryan. On 01-Nov-2009
I found your short notice accommodation very good ,but found you had different sites where you could get different kinds and price accommodation it was a bit confusing.Cheers Denys
By Denys Allen. On 20-Sep-2009
Had a great experience thanks.
By Wendy Wos. On 11-Sep-2009
VERY HANDY TO CENTRE OF CITY, STAFF VERY FRIENDLY
By PETER SWINBURN. On 07-Sep-2009
It was all good really and the courtesy of the staff and convenience of place was fabulous. What I really was disappointed / annoyed about was the stink of cigarettes in the room. I even changed the pillows, which helped, as I found it hard to rest with that smell so strong.
By caron sullivan. On 06-Sep-2009
We really had a good time at the hotel.THE STAFF WERE VERY GOOD AND PROFESSIONAL. We very much enjoyed the Rita Angus exhibition at the Auckland art gallery,Bella otta tapas bar, the middle east cafe, the casino,the shopping ( especially Smith and Caugheys), the Japanese sushi selection at the atrium food hall ( best in town) and the London Bar for Jazz all within a short walk of the hotel.
By Paul Schon. On 05-Sep-2009
we liked the room size and the deco was grt.
very many thanks.
By soni mudaliar. On 31-Aug-2009
A very pleasant experience.
Full credit to the hotel porters, they provided an excellent service.
Food was great, the room was very comfortable.
Everyone was extremely helpful and obliging.
By Ben Tau. On 13-Aug-2009
great stay as always best thing for me is the excellent gym best hotel gym i have ever worked out in.
By Don Carlton. On 31-Jul-2009
Great size, very spacious and good to see that there is an upgrade on the rooms going on which is very good. I was surprised that the hotel was very peaceful considering it is 24/7 casino and I was easily able to relax after a long day of meetings. I was in room 317. The most disappointing thing was I asked for non-smoking and assumed this was a non-smoking room but there was certainly a smell of smoke on the furnishing, bed linen etc.
By Margaret Gerbes. On 23-Jun-2009
Thanks for the experience. Unfortunately I got a cold the day before we came, so couldn't enjoy the stay as much as my wife and I had hoped. Maybe next time.
The only thing you could improve on in our opinion was to take the green leaves of the strawberries before you put them in the chocolate tower. Hard to get them out of the melted chocolate.
Everything else was great.
Hope to be able to visit again soon.
By Dean Cubis. On 14-Jun-2009
Our recent stay at Sky City was pleasant with the exception of the quality of the toilet paper. Never in our travels have we come across such thin rubbish used for loo paper. The tissues in the bathroom were thicker - and softer. The room generally needs a refurb. To get the T.V. remote to work you had to push in the batteries - there was no back on the remote. Apart from that we had an enjoyable stay, the staff were great.
By Marie Knigge. On 12-Jun-2009
Unfortunately this is the 2nd time we have booked through short rates and things haven't gone smoothly.Not Short rates problem.
Despite paying a 10% deposit Sky City charged us the full amount and then had to credit it back. None of the DND package was in the room when we arrived. We had to phone and ask for it. And we ordered our breakfast and a couple of items were missing.
We didn't complain, unfortunately our attitude was one of "here we go again".
nevertheless, it wasn't as bad as our first visit.
We still enjoyed ourselves.
By Graeme Rowe. On 30-May-2009
We did enjoy our stay with you and found the staff most helpful,but did notice later on our way home that we had been charged for 3 breakfasts instead of 1. I have faxed a letter twice to you, with no answer. So I rang reception,Wednesday 18th around 5-30pm, the young lady took my message and my phone no. and said the manager would get back to me soon.I am still waiting.I would very much appreciate a reply. Regards.
Shona Trotman
By Shona Trotman. On 21-Mar-2009
Supreme service - these services are soley dependant on the lines of communication between you & your supliers. The Skycity new who I was and had the room ready.
First class..
By Kim Franklin. On 20-Mar-2009
thoroughly enjoyed our stay.Always something going on around Sky City so exciting place to stay and so handy to queen st etc
By Carl Jacobsen. On 14-Mar-2009
Very professional.Great value for your money especially the generous discounting available at present.
By T.H.McMullan. On 02-Mar-2009
Overall good experience, great bed!
By Andrew Tunnicliffe. On 28-Feb-2009
We had a lovely stay at the Hotel and would highly recommend it for atmosphere and location. We really enjoyed our stay.
However, most of the lights in the bathroom were not working and the shower had no tray as it was sloped in to the ground. It tended to flood the entire bathroom floor making it difficult to get to the toilet without getting wet feet from the shower. However this did not spoil our visit and we will defo be going back again.
By Helen Hay. On 14-Feb-2009
This is the best hotel, I ever came across with. I just came back from a tour to USA last June, Thailand last year, Philippines, and Australia last October. Your hotel is the best. Thank you for the great service and hospitality.
By Leonora Zimmerman. On 22-Jan-2009
The staff were very helpful as we needed to book in early to get to the cricket and were able to leave our bags and pick up the room key later.
All up, a very pleasant stay.Will do it again.
Thanks.
By Maree Kilgour. On 19-Jan-2009
My friend and I thoroughly enjoyed our stay with you at Sky City last week, thank you.
We found the staff extremely friendly, but professional. I would like to compliment the Concierge, who looked after my car for the duartion. He was very pleasant and personable.
The staff at the desk were also most helpful and friendly.
By Barbara Marsh. On 13-Jan-2009
Good hotel but we had to ask for each part of the package ourselves ie tickets, shuttle details, choc fish! rather than staff knowing and being prepared.
Similar package for Auck Zoo would be cool.
By Jude Bartram. On 10-Jan-2009
Awesome stay awesome room awesome view. Was really pleased with the whole package deal and how easy it was using this site. Thanks heaps.
By Hayley Straker. On 20-Dec-2008
our stay was great only a few things were run down like surround of bath tap
By Steven Carson. On 14-Dec-2008
Simple room's, good and clean, friendly cleaning staff, V parking, would liked to have been told to come to front desk to valay your parking.
Dined at the chinese restaurant, awesome lovely meal excellent service.
By Diana Symes. On 24-Nov-2008
Great value for money, staff very friendly and helpful.
We requested minibar be removed, however this was still in the room. If possible would like court yardaccess next time.
Will definitely use the short rates again.
thank you
By Ariana Karu. On 24-Nov-2008
Staff were extremely helpful and fantastic to deal with. Room was a little less than we expected but was tidy and all we required. Overall Sky staff made the experience for us, the reception staff were excellent, the restaurant staff were excellent even packing up my meal so I could take it to my room.
Very enjoyable experience would definitely return.
By J Kelman-Poto. On 24-Nov-2008
Free valet carpark was really good.
By Merv Symons. On 11-Nov-2008
excellent service right from arrival,quick check in. Plenty of info provided by staff. Romm was excellent. would recomend to others thinking of staying in Auckland central.
A pleasure to stay with this
By steve guthrie. On 09-Nov-2008
very happy with room and price paid
By Lynne Ehau. On 28-Oct-2008
Thanks for the wonderfull weekend, the staff where great and the room was good, just a few things you might like to fix, the fridge cover door hinges, bed light switch on the L/Hand side looking at the bed
with these repaired I would give you a 5
Thanks once more and hope to see you again for a special weekend
Regards
Doug
By Doug and Sheila Hammonds. On 18-Oct-2008
Clean and tidy, great location, facilities pretty good, just a spa next to the pool would've been good. The concierge service was top notch. Checkin and checkout very slow, especially the the checkout, much, much too slow.
Room didn't have a hotel book in it when I arrived so had to chase one down. Also, no pen with the stationery. I aslo noticed that it seemed like housekeeping was always always along the hall somewhere, and in fact one afternoon a bunch of the were hanging around the smoking balcony on level two, sitting in the sun and folding linen etc. - very unprofeesional in my opinion.
The hotel bars and restaturants that I tried during my stay were good.
Whilst there is definite room for improvement I would not hesitate to stay at SkyCity Auckland again should the opportunity arise.
Also, I will definitely be checking out shortrates.com for my future accomodation requirements
By Davina Kennedy. On 20-Sep-2008
the only place to stay when your in Auckland
By Sunny. On 15-Sep-2008
Couldn't fault my stay - Satff were efficient & friendly.
By Kelvin Webber. On 14-Sep-2008
The rooms were great except it appeared we got a smoking room. However, no biggie. Cleaning personel were lovely.
Parking service was excellent.
Delivery of bags to rooms - excellent
Complaints: You advertise we could get into the room at 3 o'clock. We had to wait until about 5 before we could get into one of them. It was very inconvenient as we needed to change clothes etc.
The worst thing of all was it took us 40 (yes fourty) minutes to check out. There were such a lot of angry people there as well. We were only 3rd in our cue but everyone was frustrated at the lack of expertise and not enough people behind the desk. Not good enough for a 4-5 star hotel.
Also I had paid a deposit and this was NOT recorded anywere.
There was no reduction in rates for what we experienced.
By Rosalie Coupland. On 14-Jul-2008
Its good to be able to book online and get a great deal
By Rowena Uden. On 06-Jul-2008
It was all we needed. We appreciated the friendliness of the staff at reception, the cleanliness of the room and the faclilities provided. Thanks to all who made our stay so enjoyable.
By Sharyn Bryant. On 03-Jul-2008
Nice room and booking ws easy and efficient. It was a great way to book a hotel room. There was a little confusion on the front desk over the deposit paid to ShortRates as initially the counter attendant charged me full rate $175- I had to show evidence that I had already paid a deposit and this was soon rectified. Perhaps some inservice training on your arrangements re deposits would avoid the shock of a bill for the full amount.
otherwise a very efficient and good service by all. Thank you.
By Wayne H Wilson. On 07-Jun-2008
We enoyed staying with you, we ate at the restaurant down stairs and it was lovely. The only complaint was we booked a non smoking room but still smelt the smoke and think it may have been on the bedspread. Apart from that we were very happy with the way we were treated and would return without any hesitation.
By Darryl Baird. On 05-Jun-2008
Top place to stay
By Ian . On 05-Jun-2008
Great hotel at an affordable price. Brilliant for families as the rooms are huge. Great food options.
By Jane Reddiex. On 28-May-2008
A bit dissapointed since our last stay here. Parking and breakfast are no longer included in the rates which increases the room price by quite a bit. We asked for a King room and instead got two doubles. The condition of the rooms is starting to get a bit old. Maybe time for a refurbishment. i think we'll be staying somewhere else next time.
By Glenn. On 10-May-2008
Rooms had nice view, were clean and tidy, but there was a smell of smoke in a smokefree zone. beds were rock hard we considered the floor as a softer option! Neat place for activities, dinning was ok.Would stay again maybe go for superdeluxe for hope of better bed.
By Dawson. On 09-May-2008
We enjoyed our stay and all the services on offer very much.Apart from the room service coffee which an attendant tried to deliver to our room early in the morning,we have nothing but praise and will definitely use SKYCITY Hotel again and recommend it to others.
By Gray,LJ. On 03-May-2008
Staying at Sky City was great. Normally I would stay at other hotels and then go to the Casino but there is no reason to when Skycity hotel is well priced ,modern clean and the staff were very professional - well done.
By Angela. On 02-May-2008
The Honeymoon Couple Thoroughly enjoyed their stay at the Sky City Hotel. If 5 Means their stay was excellent, that's because the service they received from your STAFF was FANTASTIC. Thank you for making their Honeymoon a memorable moment.
By Martha Dyer. On 07-Apr-2008
It would be complete if carpark is also taken care of at the time of check-in.
By Spinn Leong. On 07-Apr-2008
Was thrilled with the service, room and hospitality.
Would certainly have no hestitation in reccommending to other overseas visitors
By Fiona Whelan. On 06-Apr-2008
room was excellent - its simply the checking in and checking out that's a little frustrating due to the queues and delays
By ang climo. On 04-Apr-2008
The room and service was great. However the TV wasnt working at first and we needed someone to visit the room on two different occasions to fix the problem.
The bathroom facilities were also a little dirty.
Otherwise our stay was great. Thanks.
By Va Samuelu. On 03-Apr-2008
A very brief stay but thoroughly enjoyable - friendly staff, nice room, secure underground parking and easy access to main routes from SKYCITY Hotel to North and South.
By Geoff Carter. On 14-Mar-2008
Massive complex centered around the Skytower. It feels a little like Vagas.
Check-in was smooth and although our room was looking a little tired, it was clean and acceptable. This was a good place to stay for a quick night before flying out. You can catch the Auckland Airport transfer "Airbus" from right outside by the entrance and there is food available 24/7. For now if you are using this hotel as a transit spot and get a good internet rate this is still a deal.
By Jack Freid. On 23-Jan-2008
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