 
The rooms are in desperate need of renovation value for money is good the views are second to none the staff were very accommodating and helpful.
By Paul Taiaroa. On 21-Sep-2011
Hotel was great great views from rooms, perfect way to spend a long weekend. Restaurant was very good lovely food. Overall very good value for money.
By Jill Cooper. On 10-Jan-2011
We were meant to get a room with a view like the room we previously had on our last visit but were given a room with no view. The room had a blind in it and it didint block out the light permantly on out side of the room wich was very annoying as no one like a light shining in on them while trying to sleep. And we ran out of toilet paper, in the middle of the night as there was only enough for one use. And there was no soap in the shower or bathroom. Also we were not told the spout pools now had a charge on them untill after usining them, The view and the pools were the whole reason we returned so i was very disapointed at not having a view, as stated in the booking we would.And the room was very noisy my kids were kept up to over then thirty with people splashing in the pool etc. I left a form with the complaints in it with the office lady when i checked out
By yvonne schurink. On 13-Nov-2010
No not happy, due to lack of communication or whatever between shortrates and the motel, our room was not booked therefore instead of the upgraded room we were meant to have - we did not!! Was not overly impressed by this. Would suggest that the communication levels are improved.
By NA Hill. On 19-Jul-2010
Basic, older room but with spectacular views over Whakarewarewa and the geyser. Would recommend this hotel as a well priced place to stay with friendly staff.
By Peter. On 10-Feb-2009
Great views ,although the decor was a bit tired.Bathroom was newly furbished and very nice ,bed comfortable.
Nice restuarant,although a long wait for dinner,needed
more staff as the one waitress was run off her feet,delivering room service ,seeing to the bar and also the restaurant.But all in all a pleasant stay
By Hutchings. On 10-Jan-2009
Nice room and good views of Geysers as promised. Clean and tidy. Would book again
By Sheryl Masters. On 05-Jan-2009
I was extremely disappointed in my choice of motel, on arrival we were put into a very tiny room with no view and no fridge, i had booked and had been offered an upgrade to geyser view room, on seeing the room i went back to the office, to say this wasn't what had been booked. I was told there were no other rooms. eventually when i told them i would not be staying in that room, i was given a geyser view room, but i feel the quality of this accommodation is very outdated. the beds were very old and uncomfortable, the picture on the wall very old, a nice picture of Rotorua would liven the room up. I feel the prime location of the hotel should have prime accommodation, i would be prepared to pay double what i did if it was a nice room, but far from it, would not stay there again. Breakfast was really disappointing, our cooked breakfast tasted and looked like it had sat there for hours.
on a positive note we went out for dinner at the end of Fenton
Street, were all the restaurants are now out on the road, we had two really nice meals here, recommend this location to anyone.
By Ruth Davison. On 04-Jan-2009
Not happy with my stay at all. We booked this hotel as it had heated pool and spa. On arrival was told that the heat was not working - hence no swim for my grandson. Bar Staff were slow and disinterested.
View was great.
By Michele Masters. On 26-May-2008
We thought that the room was good value for money as was the continental breakfast. We shall certainly stay there again and also use shortrates again.
Thank you.
Robyne Penn
By Robyne Penn. On 06-Apr-2008
We visit regularly from London and stay at Geyserland each time for a night or two to visit relatives. Every time our stay is very comfortable, refreshing, reasonably priced and ofcourse the view is amazing.
By Alan Franks. On 05-Apr-2008
The hotel was reasonable inexpensive compared to other hotels on offer and compared to those we stayed in. The hotel and the decor were dated, but our room was neat and clean and had Spectacular views of the Geysers and mud pools!
By Z Frek. On 23-Jan-2008
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