Shortrates.com Terms and Conditions By booking accommodation online through ShortRates.com, ShortRates.co.nz,shortRates.co.uk or ShortRates.com.au ("ShortRates") you ("the Customer")agree to the following terms and conditions: 1. ShortRates facilitates the booking of accommodation from an inventory supplied by each hotel. The accommodation provider updates and maintains their inventory on the ShortRates websites. ShortRates does not accept any liability for unavailability of rooms caused by the hotel over-selling their own room inventory. 2. ShortRates does not accept any liability for errors or omissions or for direct or indirect loss arising from the use or indirect use of the accommodation, product or service purchased through the website. 3. The Customer will be required to provide a credit card at the hotel for the balance owing and for any incidental charges. Plus may be required to provide photo ID. 4. ShortRates is committed to ensuring that the information on its website is accurate. However, ShortRates cannot and does not guarantee that the site is free from errors or faults. As such ShortRates does not accept liability for any omissions or errors on the ShortRates sites. 5. Should the customer cancels a booking within the accommodation providers stated cancellation policy timeframe or the customer fails to show up for the booking, then the following actions apply. At the request of the accommodation supplier, ShortRates reserves the right to supply the customers credit card details to the accommodation supplier for part or full reparation of the amount owed on the customers confirmation e-mail. All parties involved will be advised prior to this process taking place. The 10% deposit and booking fee paid to ShortRates is non-refundable. 6. If the Customer cancels a booking outside of the accommodation provider's cancellation policy timeframe then the full 10% deposit taken by ShortRates will be refunded. The booking fee is non-refundable. 7. ShortRates does not accept liability for any errors or omissions and reserves the right to change information published on the site at any time. 8. ShortRates does not accept liability for any indirect or consequential loss arising out of the use of or connected with its website or for any products or services purchased from its website. 9. ShortRates makes no warranty or representation about the fitness or suitability of any product or service advertised on its website. 10. ShortRates offers are not commissionable to registered travel agents. 11. You must be at least 18 years of age to book accommodation on Shortrates.com. 12. These terms do not affect consumers' statutory rights. 13. All rates are in the local currency of the accommodation supplier.